Configuring email on your TSO domain

Configuring your professional email once you have bought your hosting package from the TSO host is very easy. Follow the steps below or write to tsosupport@flock.com for any questions. Please jump to the section relevant to you, to understand how you can go about setting it up. 

If you have an existing domain with TSO

If you already own a domain from TSO and then went on to set up hosting in that domain, please check where your domain's Nameserver records are pointing to. If your Nameserver records point to ns1.tsohost.com and ns2.tsohost.com, your DNS settings will be set by default. If you are facing issues, feel free to write to tsosupport@flock.com and we will help you out.

Alternatively, you can also verify the DNS settings for your domain here.

If your nameservers are not pointing to ns1.tsohost.com and ns2.tsohost.com and are pointing elsewhere refer to this article for help

If you registered a domain with TSO during sign up

If you have requested a domain name registration during sign up, your domain will be registered and setup in 24 hours. This is because of the time taken to propagate the DNS settings. If the said window has passed and you are still facing issues, write to tsosupport@flock.com and we will help you out. Alternatively, you can also verify the DNS settings for your domain here.  

Alternatively, you can also verify the DNS settings for your domain here.

If your nameservers are not pointing to ns1.tsohost.com and ns2.tsohost.com and are pointing elsewhere refer to this article for help. You can check your domain's Nameservers here 

Updating DNS records in TSO client area

The FlockMail MX record needs to be added to the TSO client area(my.tsohost.com) and here are the exact steps that you'd need to follow for your domain- 

1. Login to your TSO client area (my.tsohost.com)

2. Under Domains, go to My domains 

3. Select the domain you want to manage and click on the "Manage domain" from the dropdown towards the right.

4. In the next page, click on Custome DNS records ( menu on the left )

 5. Now, just scroll down a little and add the MX record by entering these values(omit the quotes):

• Type: "MX"
• TTL: "3600"
• Content: "mx1.flockmail.com"

 6. Once MX record is added, just add the priority as 10 and click on Update Zone.

7. Similarly, following the steps mentioned above, add another MX record having values(omit the quotes):

• Type: "MX"
• TTL: "3600"
• Content: "mx2.flockmail.com"
• Priority: "20"

8. Finally, SPF record has to be added. This can be done following the steps mentioned above. The values to be entered are(omit the quotes):

• Type: "TXT"
• TTL: "3600"
• Content: "v=spf1 include:spf.flockmail.com ~all"