TSO Host - Issues with send / receive emails – TSO - FlockMail Help Center

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Note: If you want our support team to help you with setting up your professional email, write to tsosupport@flock.com Please go over the steps below if you want to configure your email on your own.

Configuring your professional email once you have bought your hosting package from the TSO host is very easy. Follow the steps below or write to tsosupport@flock.com for any questions. Please jump to the section relevant to you, to understand how you can go about setting it up.

Note - if you do not have a valid registered domain, please register your domain to be able to start using your email account

Your domain is registered

If you have an existing domain with TSO - Jump here
If you registered a domain with TSO during sign up - Jump here
If your domain is with another registrar and not transferred to TSO - Jump here

Your domain is not registered

If you have not registered your domain anywhere - Jump here

You have a valid registered domain

If you have an existing domain with TSO

If you already own a domain from TSO and then went on to set up hosting in that domain, do not worry. Your email will have its DNS settings already set up and you can start using your email right away! If you are facing issues, feel free to write to tsosupport@flock.com and we will help you out.

Alternatively, you can also verify the DNS settings for your domain here.

If you registered a domain with TSO during sign up

If you have requested a domain name registration during sign up, your domain will be registered and setup in 24 hours. This is because of the time taken to propagate the DNS settings. If you have just registered your domain, wait for 24 hours - your email should be ready to use within this time.

If the said window has passed and you are still facing issues, write to tsosupport@flock.com and we will help you out.

Alternatively, you can also verify the DNS settings for your domain here.

If your domain is not hosted with TSO

If the Nameservers do not point toward 1.tsodns.com and 2.tsodns.com, then you will have to check this on "WhoIs" to see where is the Domain DNS located and who the registrar is.

Once you find your registrar, you can login to the control panel to make the necessary changes. If you can't find the option, please reach out to your registrar support for assistance.

If your domain's nameservers point to one of the belongs to one of the registrars below, follow the steps in the respective article to set your domain's MX and SPF records

If your domain is registered with any other registrar, you may follow these steps(or forward them to your webmaster/techie friend)

Log in to your account on the domain registrar's site.
Navigate to the DNS / Domain Management Page/ DNS Control Panel in your admin page
Find the MX Records/ Email Servers/ Email Settings option
Add OR Replace the following MX records to your domain
Set the Name/ Host field as either @ or leave it Blank.
Set the Value/Points to field as mx1.flockmail.com
Set the Priority field as 10
Set the TTL value to 1 hour or 3600 seconds.
Repeat the above steps for all entries in the below table
Important: If there are existing MX records present, delete them and ensure only the mx record settings below are present

Priority	Host	Points to	TTL
10	@	mx1.flockmail.com	1 hour/ 3600 seconds
20	@	mx2.flockmail.com	1 hour/ 3600 seconds

Also, add the following SPF record to your domain

Record Type	Host	Value	TTL
TXT	@	v=spf1 include:spf.flockmail.com ~all	1 hour/ 3600 seconds

Once you have set the records, it could take anywhere between 6-8 hrs for it to take effect, due to DNS Propagation.

If you are facing issues, feel free to write to tsosupport@flock.com and we will help you out

If you have not registered a domain anywhere

If you have not registered the domain for which you have purchased the hosting package, you should do it right away to get your email to start working.

If you register the domain through TSO, your DNS settings will be set by default. DNS propagation might take between 24 and 72 hours, after which you will be able to use your email. Alternatively, you can also verify the DNS settings for your domain here.

If you are registering your domain from another registrar, you can login to the control panel to make the necessary changes. If you can't find the option, please reach out to your registrar support for assistance.